Shipping policy
Shipping Policy
Last Updated: August 2026
Order Processing
Most in-stock orders are processed and prepared for shipment within 2–3 business days.
Business days are Monday through Friday, excluding holidays.
Processing times may be longer during:
- New product launches
- Major promotions
- Holidays
- High-volume sales periods
- Inventory delays
- Severe weather or other events outside our control
Processing time is the time required to prepare your order before it is accepted by the carrier. It does not include carrier transit time.
Once your order ships, you will receive an email containing tracking information.
Backorders and Preorders
Products identified as backordered or preorder items will ship according to the estimated timeframe shown on the applicable product page.
Unless otherwise stated, items within the same order may be held and shipped together when one or more products are backordered or available for preorder.
Customers who place separate orders and want them combined must contact us as soon as possible. Combining orders is not guaranteed and may delay shipment.
Estimated availability and shipping dates are not guaranteed and may change because of production, inventory, transportation, or supplier delays.
Please review product-page availability information before completing your order.
Combining Multiple Orders
If you place multiple orders and would like us to ship them together, email support@emilymooredesigns.com as soon as possible and include all applicable order numbers.
We will try to combine eligible orders when:
- None of the orders has entered fulfillment
- The orders are shipping to the same name and address
- The shipping methods are compatible
- Combining the packages will not delay fulfillment
We cannot guarantee that orders can be combined.
If the orders are successfully combined, any shipping adjustment or refund will be determined after reviewing the final package weight, shipping cost, discounts, and free-shipping eligibility. Shipping charges are not automatically refunded in full.
Orders containing preorder or backordered products may be delayed if combined with other orders.
United States Shipping
We currently ship domestic orders using USPS Ground Advantage or another appropriate carrier service based on the order.
Shipping charges are calculated at checkout based on factors such as:
- Delivery address
- Package weight
- Package dimensions
- Products ordered
- Available carrier service
Most domestic packages shipped through USPS Ground Advantage arrive approximately 2–5 business days after carrier acceptance, but delivery times are estimates and are not guaranteed.
Carrier delays may occur because of weather, holidays, staffing, transportation issues, or other circumstances outside Emily Moore Designs’ control.
Free Shipping
Eligible United States orders with a merchandise subtotal of $50 or more after discounts and before taxes and shipping receive free standard shipping.
Free shipping:
- Applies only to eligible United States delivery addresses
- Does not apply to international orders
- May not apply to oversized, unusually heavy, wholesale, bulk, or specially identified products
- Does not include expedited shipping
- Cannot be exchanged for cash value
- Cannot be applied retroactively after checkout
Any product excluded from free shipping should be clearly identified on its product page or during checkout.
International Shipping
International shipping is available to supported destinations shown at checkout.
Available shipping methods and rates are calculated during checkout based on the destination, package, and carrier service.
International delivery times vary substantially and may be affected by:
- Customs processing
- Local postal services
- Import restrictions
- Weather
- Carrier delays
- Holidays
- Destination-country procedures
International delivery estimates are not guaranteed.
Customs, Duties, and Import Charges
International customers are responsible for any customs duties, import taxes, brokerage fees, value-added taxes, or other charges imposed by the destination country.
These charges are not included in Emily Moore Designs product prices or shipping charges unless checkout specifically states otherwise.
Emily Moore Designs cannot predict or control customs fees or the time required for customs processing.
Customers are responsible for ensuring that ordered products may legally be imported into their destination.
If an international shipment is refused, abandoned, or returned because customs charges were not paid, any refund will be reviewed after the package is returned to us. Original shipping charges, return fees, customs fees, and other carrier charges may be deducted from the refund where permitted.
Tracking Your Order
Tracked orders receive a shipping-confirmation email after the carrier information has been created.
Tracking may not update immediately. Please allow up to 2–3 business days after carrier acceptance for movement to appear.
Creating a shipping label does not necessarily mean the carrier has physically accepted the package. Tracking should be reviewed using the carrier’s acceptance scan and latest status.
You can track your package using the link in your shipping-confirmation email or order-status page.
Tracking Shows Delivered, but the Package Is Missing
If tracking shows that your package was delivered but you cannot find it:
- Check with household members.
- Check porches, side doors, mail areas, garages, and other delivery locations.
- Ask nearby neighbors.
- Contact your local post office or carrier.
- Allow up to 48 hours after the delivery scan, as carriers occasionally mark packages delivered before final delivery.
If the package is still missing after 48 hours, email support@emilymooredesigns.com with your order number.
We will review the shipping address, tracking information, order value, delivery circumstances, and claim history before determining the appropriate next step. A replacement or refund is not automatic before this review is complete.
Delayed or Stalled Tracking
If tracking has not moved, first confirm that the carrier has accepted the package.
After carrier acceptance, allow 2–3 business days for additional tracking movement. Some packages continue moving even when intermediate scans are delayed.
Contact us when:
- Tracking has not moved for more than 2–3 business days after carrier acceptance
- The package is beyond the carrier’s normal estimated delivery period
- The carrier reports that the package may be lost
- The tracking information contains an error requiring sender assistance
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing and confirming a complete, accurate shipping address during checkout.
Contact us immediately at support@emilymooredesigns.com if an address needs to be corrected.
We will try to update the address before fulfillment begins, but we cannot guarantee changes after an order has entered fulfillment or been transferred to the carrier.
If Emily Moore Designs shipped an order to an address different from the address the customer provided or confirmed, we will correct the error at our expense.
If an order is returned because the customer entered or confirmed an incorrect or incomplete address, the customer will be responsible for the new shipping charge before the package is resent.
Returned or Refused Packages
If a package is returned to Emily Moore Designs because it was:
- Refused
- Unclaimed
- Undeliverable
- Sent to an incorrect or incomplete customer-provided address
- Not collected from customs or the local carrier
we will contact the customer after receiving the package.
Additional shipping charges may be required before reshipment. If a refund is approved instead, original shipping charges and any return or carrier fees may be deducted where permitted.
Damaged Packages
If your order arrives damaged, email support@emilymooredesigns.com and include:
- Your order number
- Photos of the outer packaging
- Photos of the affected products
- A brief description of the damage
Please retain the packaging until the claim has been reviewed.
Depending on the circumstances, we may approve a replacement, store credit, refund, carrier claim, or another appropriate resolution.
Lost Packages
A package is not considered lost solely because tracking is delayed.
Before approving a resolution, Emily Moore Designs may review:
- Carrier tracking
- Acceptance and delivery scans
- Delivery address
- Order value
- Customer claim history
- Carrier investigation results
- Available supporting documentation
Depending on the review, the resolution may include a carrier inquiry, replacement, store credit, refund, or another appropriate action.
Wholesale, Bulk, and Large Orders
Wholesale, bulk, oversized, or unusually heavy orders may have different:
- Processing times
- Shipping methods
- Freight charges
- Free-shipping eligibility
- Delivery requirements
Any applicable terms will be provided during ordering, invoicing, or checkout.
Wholesale shipping credits, freight adjustments, and material shipping exceptions require approval.
Local Pickup
Local pickup is not currently available.
Orders placed online must be shipped using an available delivery method.
Digital Products
Digital downloads are delivered electronically and do not require physical shipping.
Digital products do not count toward free-shipping thresholds unless the checkout system specifically includes them in the eligible merchandise subtotal.
Shipping Questions
For assistance with an existing shipment, email:
Include your order number and a brief explanation of the issue so we can review it efficiently.
We typically respond within 1–2 business days.