Return & Satisfaction Policy

Lifetime Guarantee  •  Hassle-Free  •  Customer-First

Last Updated: April 2026

Our Promise

At Emily Moore Designs, we stand behind every product we sell. We want you to be completely happy with your purchase, and we offer a lifetime satisfaction guarantee on all products. If something isn’t right, we’ll make it right.

Lifetime Satisfaction Guarantee

Every product purchased from Emily Moore Designs is covered by our Lifetime Satisfaction Guarantee. There is no time limit on returns or exchanges. Whether you purchased your item last week or last year, we’re here to help.

How to Initiate a Return (see more options below)

Starting a return is easy:

1.       Contact us by emailing support@emilymooredesigns.com with your order number and a brief description of the issue.

2.       We’ll respond within 1–2 business days with the best resolution option for your situation.

3.       If a return is needed, please ship the item to our return address within 30 days of receiving approval: Emily Moore Designs, 1821 Austin St., STE N, Midland, MI 48642.

4.       Once received, we’ll inspect the item and process your store credit, refund, or exchange within 5–10 business days.

Resolution Options

When you contact us about a return, we’ll work with you to find the best solution. Here are the options available:

Option 1: Keep the Product + Store Credit

In many cases, there’s no need to send the product back. If your item arrived damaged, is defective, or simply didn’t meet your expectations, we may issue store credit and you can keep the product. This is our preferred first option because it’s the fastest resolution for you and eliminates return shipping hassle.

•          Best for: minor defects, items that arrived damaged, products that didn’t match expectations, duplicate orders.

•          You receive: store credit for the full purchase price of the item, usable on any future order.

•          The product: is yours to keep, gift, donate, or use however you’d like.

Option 2: Return for Store Credit

If you prefer to return the product, we’re happy to accept it back for store credit. The customer is responsible for return shipping costs. Items must be returned in their original, unused, and resalable condition.

•          You receive: store credit for the full purchase price of the item (excluding original shipping).

•          Return shipping: paid by the customer. We recommend using a trackable shipping method.

•          Condition: items must be unused, undamaged, and in original packaging to qualify for store credit upon return.

Option 3: Return for Refund

If store credit doesn’t work for you and you’d like a refund to your original payment method, we can accommodate that as well. The customer is responsible for return shipping costs, and the item must be returned in unused, resalable condition.

•          You receive: a refund to your original payment method for the purchase price of the item (excluding original shipping).

•          Return shipping: paid by the customer.

•          Condition: items must be unused, undamaged, and in original packaging.

•          Processing time: refunds are processed within 5–10 business days of receiving the returned item.

Option 4: Exchange

Want a different product instead? We can arrange an exchange. The customer is responsible for return shipping on the original item. We’ll ship the replacement at no additional shipping cost if the exchange is for an item of equal or lesser value. For items of greater value, you’ll pay the difference.

Quick Reference: Resolution Priority

We process returns in the following priority order to get you the fastest, easiest resolution:

Priority	Resolution
1st (Preferred)	Keep the product + receive store credit
2nd	Return product for store credit
3rd	Return product for refund to original payment method
4th	Exchange for a different product

 

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us with a photo of the issue. In most cases, we will issue store credit immediately and you can keep the product — no return necessary. For high-value items, we may request the item be returned (at our expense) before issuing a replacement or credit.

•          Our cost: we cover return shipping for confirmed defective or damaged items.

•          Turnaround: we aim to resolve all damage/defect claims within 2 business days of receiving your photos.

Shipping Responsibility

Returns Initiated by the Customer

For all voluntary returns (change of mind, wrong item ordered, no longer needed), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

Returns Due to Our Error

If we shipped the wrong item, sent a defective product, or made any other fulfillment error, we will cover all return shipping costs. In many of these cases, we’ll simply send the correct item and let you keep the original.

Lost or Damaged in Transit (Original Shipment)

If your order is lost or damaged during the original shipment to you, please contact us. We will file a carrier claim on our end and either reship your order or issue a full refund at your preference, at no cost to you.

Non-Returnable Items

The following items are not eligible for return or exchange:

•          Gift cards and digital downloads

•          Items marked as final sale or clearance at the time of purchase

•          Products that have been used, altered, or are no longer in resalable condition (unless defective)

•          Custom or personalized orders (unless defective or we made an error)

Wholesale & Bulk Orders

Returns on wholesale and bulk orders are handled on a case-by-case basis. Please contact us directly to discuss. Wholesale returns may be subject to a restocking fee of up to 15% depending on the order size and condition of returned goods.

Policy Abuse

We offer this generous policy in good faith. We reserve the right to limit, modify, or refuse returns for any customer who we reasonably believe is abusing this policy, including but not limited to: excessive return frequency, returning used or altered items as unused, or patterns of behavior inconsistent with genuine customer dissatisfaction.

Questions?

We’re always here to help. If you have any questions about our return policy or need assistance with an order, don’t hesitate to reach out:

Email: support@emilymooredesigns.com

Website: www.emilymooredesigns.com

We typically respond within 1–2 business days.